How do I contact you?
The best way to contact me by email CarolLynnPottery@gmail.com
Or you can message me on Facebook or Instagram (@carollynnpottery)
How do I take myself off of your mailing list?
If you signed up for my promotional emails and you no longer want to receive them, either send me an email with your request or simply click on the unsubscribe button in the promotional email, You will not be included in future mailings.
NOTE: I am currently not collecting email addresses nor am I sending out promotional emails.
I see something in your Gallery that I would like to have, do you take commission orders?
I consider commission requests on a case by case basis, contact me and we can discus it. If you have a request but don't want to place a commissioned order, shoot me an email - I will keep it in mind as I am making new pieces - then follow me on Facebook and Instagram - you will see notifications when I add new pieces to my site - who knows, maybe you will find just the piece you are looking for!
Can I get a personalized bowl, plate or mug?
I have made personalized pieces in the past. Unlike commissions, personalization puts your name on the piece before firing so these pieces are not refundable. Depending on what you are looking for I might be able to help you out. Send me an email if you would like to talk about this.
I am sending my order to my mother as a birthday gift, can I add a message to the order and have you ship my order next week?
Any message you would like to send me during check out can be added in the "Note to Seller" field just before completing your order. I do all of my own order shipment processing so I will see any message you send to me. If you have a specific shipping date request (at least 3 business days), or if you are sending a gift and want me to add a simple salutation (such as "Happy Birthday Sis, wish I could be with you to help celebrate!") to the shipment, tell me in this field. I will send you an email to confirm that I have received your message.
How can I find out when you have new work for sale?
If you join my mailing list you will receive an email notification when I add new items to my web site.
Go to my Contact page and fill in your name and email address.
You can also check the "send me marketing updates" check box as you complete your order.
Remember I will never sell your email address and I will not share your email address except to complete transactions you request.
You can also follow me on Facebook and Instagram (@carollynnpottery) where I will post new additions to my web site.
NOTE: I am not collecting email addresses for mailing list at this time.
I have another question, how do I get it answered?
Please email me at CarolLynnPottery@gmail.com with any other questions you have. I will get back to you as quickly as I can.
Is your pottery food safe?
Yes, my pottery is food safe. Exceptions are where I specifically say on the product detail page that an item is not food safe.
Is your pottery dish washer safe?
Yes, all of my pottery is dishwasher safe however I recommend that handmade pottery be hand washed.
Can I put your pottery in the microwave or the oven?
Yes, my pottery is microwave and oven safe with some exceptions. I do not recommend using it in a toaster oven and it should never be used on a stove top. When using in an oven, do not add solid frozen items to the vessel without liquid in the bottom. The extreme temperature difference between the atmosphere of the oven and the temperature of the frozen food touching the vessel will cause the vessel to break.
Can I use your pottery in the freezer?
No, I do not recommend using my pottery in the freezer, the expansion of the contents during freezing will most likely crack the pottery.
What is your return policy?
Please read my return policy here - Return Policy
What types of payment do you accept?
I accept payments from all major credit cards.
How do I know if my order has been received?
An order acknowledgement will be sent to the email address you enter during check out. If you do not receive your acknowledgement within 2 hours please contact me. You will also receive a credit charge email.
When will my order arrive?
Orders are processed within 3 business days. I do not offer expedited processing but I do process all deliveries as soon as possible, sometimes as soon as the day of order.
Standard shipping usually takes 1 to 2 business days but may take up to 7 business days (see customer care page for more details).
An order that is placed with standard shipping will usually arrive in 1 to 5 business days but mak take up to 10 business days.
When your order ships, an email will be sent to the address you enter at check-out with tracking information.
Can I pick up my order?
Yes, you can pick up your order if you live in the area of Rochester NY. I do not have a brick and mortar store so if you would like to pick up your order click on the pickup option in shipping at checkout. You can contact me by email before or after your purchase is made at CarolLynnPottery@gmail.com or I will contact you after I receive your order and we will make arrangements for you to pick up your purchase. I do not make deliveries.